Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If Exchange/Return is accepted then replacement product will be delivered in 5-7 working days.
To start a return, you can contact us at customercare@richelements.in
Please note that returns will need to be sent to the following address:
Rich Elements Private Limited
Attention: Returns
RMA #
A-204, Dev Parisar, Behind Gorbandh Hotel,
Opposite Vaishnodewi Temple, Khodiyar
Ahmedabad, Gujarat 382421
India
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customercare@richelements.in
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and replace or refund according to the condition of the product received.
Exceptions / non-returnable items
Due to safety regulations and the volatile nature of essential oils, we are unable to accept returns on these products. Essential oils are classified as hazardous materials (hazmat), which restricts their return and transport once shipped.
Additionally, we do not accept returns on custom products (such as special orders or personalized items), personal care goods (such as beauty products), sale items, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the India, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@richelements.in